Key responsibilities:

• Lead and manage IT Service Management (ITSM) processes, including Service Level Management, Change Management, and Configuration Management.
• Develop and implement IT service strategies, policies, and procedures to align with business objectives.
• Oversee the IT service desk and technical support teams, ensuring efficient incident resolution and customer satisfaction.
• Monitor and analyze service performance metrics, ensuring compliance with SLAs and continuous service improvement.
• Drive automation and optimization of IT service management workflows for enhanced efficiency.
• Ensure compliance with ISO 20000, ITIL, and information security standards.
• Lead the implementation and maintenance of ITSM tools and platforms.
• Collaborate with cross-functional teams to enhance IT operations and drive IT governance initiatives.
• Manage IT risk, compliance, and security policies, ensuring data integrity and system reliability.
• Provide leadership in IT change management to minimize service disruptions and enhance system stability.
• Oversee IT asset and configuration management, ensuring accurate documentation and system tracking.
• Develop and mentor IT teams, ensuring skill enhancement and professional growth.
• Handle vendor and stakeholder management, ensuring effective IT service delivery and partnerships.

Qualifications & requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• Minimum 12+ years of relevant IT experience, with at least 3-6 years in a leadership role.
• Strong expertise in Service Level Management (SLM), Change Management, and Configuration Management in large-scale organizations.
• Well-versed in IT service management best practices, information security, and project management.
• ITIL Service Manager, ITIL Expert, or ISO 20000 certification is highly preferred.
• Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
• Strong analytical, leadership, and problem-solving skills with a strategic mindset.
• Excellent communication and stakeholder management skills.
• Arabic-speaking candidates are preferred but not mandatory.
• Open to: Any Nationality

Salary : 💵 10,000 QAR 💵
All Inclusive salary

To apply for this position, please submit your updated CV and cover letter.

Only shortlisted candidates will be contacted for further evaluation.

Please note that the specified requirements are mandatory for this role. Kindly ensure that you meet the qualifications before applying.