Responsibilities:

• Provide exceptional customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction in both Arabic and English.
• Respond to phone calls, emails, and messages promptly and professionally, maintaining a polite and friendly tone.
• Build and maintain positive relationships with clients through effective communication and problem-solving skills.
• Ensure accurate documentation and record-keeping of customer interactions and transactions.
• Collaborate with internal teams to address customer needs and escalate unresolved issues as required.
• Proactively identify opportunities to upsell or cross-sell products and services, aligning with customer requirements.
• Meet and exceed performance metrics, including customer satisfaction, response time, and resolution rates.
• Represent the company’s values and maintain a professional appearance and demeanor at all times.

Qualifications and Requirements:

• Fluency in both Arabic and English (speaking and writing) is mandatory.
• Excellent communication skills, including the ability to “sweet talk” and establish rapport effortlessly.
• Female candidates aged 35 years and below are preferred.
• Proven experience in customer service or a related role is a strong advantage.
• Strong interpersonal skills and a customer-first approach to problem-solving.
• Proficiency in using CRM tools, email communication, and office software.
• Ability to handle multiple tasks efficiently and work effectively under pressure.
• A positive attitude, adaptability, and eagerness to learn and grow within the role.
  Open to: Any Nationality

Salary : 💵 4,500 – 6,000 QAR 💵
All Inclusive Salary

To apply for this position, please submit your updated CV and cover letter.

Only shortlisted candidates will be contacted for further evaluation.

Please note that the specified requirements are mandatory for this role. Kindly ensure that you meet the qualifications before applying.