Key Responsibilities:

• Handle customer inquiries through chat and email, providing prompt and professional responses.
• Assist customers in troubleshooting and resolving issues in a friendly and efficient manner.
• Maintain detailed and accurate records of customer interactions, updating customer profiles and noting inquiries as necessary.
• Coordinate with internal teams to ensure seamless handling of issues and inquiries, including sales, technical support, and management.
• Escalate unresolved issues to appropriate departments, following up to ensure customer satisfaction.
• Monitor customer satisfaction scores and work to improve customer experience and retention.
• Actively support promotional and marketing campaigns, providing customers with information on current offers and services.
• Respond to customer feedback, gathering insights to help improve service quality and company processes.

Qualifications:

• Minimum 2 years of experience in customer service or related field, preferably in chat and email support.
• Bachelor’s degree in any field is a plus.
• Strong communication skills in English, both written and verbal.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to handle high-pressure situations calmly and maintain a positive attitude.
• Detail-oriented, with excellent problem-solving skills and the ability to multitask.
• Friendly and professional demeanor with a customer-centric approach.
• Preferred Filipino Nationality Female

Salary : 💵 4,000 QAR 💵
All Inclusive Salary

To apply for this position, please submit your updated CV and cover letter.

Only shortlisted candidates will be contacted for further evaluation.

Please note that the specified requirements are mandatory for this role. Kindly ensure that you meet the qualifications before applying.